Shipping policy

DISTINCTIVE — SHIPPING POLICY

Last updated: 2 September 2026

At Distinctive, we aim to get your order packed and on its way as quickly as possible.

This Shipping Policy explains our shipping process, delivery timeframes and what to expect after placing an order.

1. ORDER PROCESSING

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, sales, pre-orders or periods of high demand, processing times may be longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

2. SHIPPING WITHIN AUSTRALIA

We ship Distinctive products throughout Australia using available shipping carriers and services.

Available shipping options and costs will be displayed during checkout.

Estimated delivery times depend on your location and the shipping service selected.

As a general guide:

Standard shipping: approximately [2–8 business days].
Express shipping: approximately [1–4 business days].

These timeframes are estimates only and are not guaranteed.

Remote and regional locations may require additional delivery time.

3. INTERNATIONAL SHIPPING

Where international shipping is available, shipping options and costs will be displayed during checkout.

International delivery times vary depending on the destination, shipping provider, customs processing and other circumstances outside our control.

International customers are responsible for any applicable customs duties, import taxes, fees or other charges imposed by the destination country unless otherwise stated at checkout.

4. TRACKING

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives the parcel.

Once your parcel has been handed to the shipping carrier, delivery updates are generally provided through the carrier's tracking system.

5. DELIVERY DELAYS

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Delays may occur due to:

High shipping volumes.
Public holidays.
Severe weather.
Natural disasters.
Incorrect or incomplete addresses.
Customs processing.
Carrier disruptions.
Other circumstances outside our reasonable control.

We are not responsible for delays caused by circumstances outside our reasonable control.

This does not limit any rights you may have under the Australian Consumer Law.

6. INCORRECT DELIVERY INFORMATION

You are responsible for ensuring that your delivery details are correct before completing your order.

If you provide an incorrect or incomplete address, your order may be delayed, returned to us or delivered incorrectly.

If a parcel is returned to us because an incorrect address was provided, additional shipping costs may apply before the order can be resent.

Please contact us as soon as possible if you notice an error in your delivery information.

Once an order has been dispatched, we may not be able to change the delivery address.

7. LOST OR MISSING PARCELS

If your order appears to be lost or has not arrived within a reasonable timeframe, please contact us.

We may work with the shipping carrier to investigate the delivery.

Where appropriate, we may request additional information from you to assist with the investigation.

Nothing in this section limits your rights under the Australian Consumer Law.

8. DAMAGED PACKAGES

If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of anything and contact us as soon as possible.

We may request photographs or other information to help us assess the issue and liaise with the shipping provider where necessary.

9. PRE-ORDERS

Products identified as pre-orders will have an estimated dispatch timeframe displayed on the relevant product page where possible.

Pre-order timeframes are estimates and may change due to manufacturing, production or shipping delays.

If your order contains both in-stock products and pre-order products, the order may be shipped together once all products are available unless otherwise communicated.

10. SHIPPING DURING PRODUCT DROPS

Limited releases, new drops and promotional periods may result in higher-than-usual order volumes.

Processing and dispatch times may therefore be longer during these periods.

Any specific shipping information relating to a particular drop will be communicated on the relevant product page or through Distinctive's official channels.