Privacy policy

DISTINCTIVE — PRIVACY POLICY

Last updated: 2 September 2026

Distinctive respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Distinctive ("we", "us" or "our") collects, uses, stores and handles your personal information when you visit our website, purchase our products, contact us, attend our events or otherwise interact with Distinctive.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Distinctive, we may collect information including:

Your name.
Email address.
Phone number.
Billing and delivery address.
Order and purchase information.
Payment and transaction information.
Account information.
Communications you have with us.
Information you provide when entering competitions or promotions.
Information provided when attending or participating in Distinctive events.
Photos, videos or other content you voluntarily provide to us.
Website usage and browsing information.

We generally do not directly store your full payment card details. Payments may be processed through third-party payment providers that handle payment information in accordance with their own privacy policies and security requirements.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Visit our website.
Create an account.
Place an order.
Subscribe to our mailing list.
Contact us.
Submit a product review.
Enter a competition or promotion.
Attend a Distinctive event.
Interact with us on social media.
Voluntarily provide information to us.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, referring pages and information about how you interact with our website.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil orders.
Arrange delivery of products.
Process payments.
Provide customer support.
Respond to enquiries.
Manage customer accounts.
Process returns, exchanges and refunds.
Send order confirmations and updates.
Improve our products and services.
Improve our website and customer experience.
Send marketing communications where you have consented to receive them.
Run competitions, promotions and events.
Detect and prevent fraud or misuse.
Meet legal and regulatory obligations.
Protect the rights, property and security of Distinctive and others.

4. MARKETING

If you choose to subscribe to Distinctive marketing communications, we may send you information about:

New product releases.
Upcoming drops.
Discounts and promotions.
Events and car meets.
Brand updates.
Other Distinctive-related content.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our communications or by contacting us.

We will continue to send necessary transactional communications relating to orders or services where required.

5. COOKIES & ANALYTICS

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use our website.

Cookies may be used to:

Remember preferences.
Keep items in your shopping cart.
Process orders.
Understand website traffic.
Measure marketing performance.
Improve website functionality.
Provide relevant advertising where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. THIRD-PARTY SERVICE PROVIDERS

We may use third-party businesses and service providers to operate Distinctive and provide services to you.

These may include providers for:

Website hosting and ecommerce.
Payment processing.
Shipping and delivery.
Email and SMS marketing.
Analytics.
Advertising.
Customer support.
Website security.
Event management.

These providers may have access to personal information where reasonably necessary to provide their services.

We expect third-party providers that handle personal information on our behalf to take appropriate steps to protect that information.

7. DISCLOSURE OF INFORMATION

We may disclose personal information where reasonably necessary to:

Service providers assisting us with our business.
Payment providers.
Shipping and delivery providers.
Professional advisers.
Government authorities or law enforcement where legally required.
Other parties where disclosure is required or permitted by law.

We do not sell your personal information as a business practice.

8. INTERNATIONAL DISCLOSURE

Some third-party service providers we use may operate outside Australia or store information overseas.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

9. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system can be guaranteed to be completely secure.

You are responsible for keeping any account passwords or login information confidential.

10. RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

11. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you and may request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing a request.

To make a privacy-related request, please contact us using the details provided below.

12. PRIVACY ENQUIRIES & COMPLAINTS

If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us.

We will consider your complaint and take reasonable steps to resolve the matter.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. CHILDREN'S PRIVACY

Our website is not specifically directed towards children.

We do not knowingly collect personal information from children where such collection would be unlawful.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with the relevant "Last updated" date.

15. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy, please contact us.

Distinctive
Australia

Website: [distinctiveau.store]
Email: [distinctiveau@gmail.com]