Refund policy

DISTINCTIVE — RETURNS & REFUNDS POLICY

Last updated: 2 September 2026

At Distinctive, we want you to be happy with your purchase.

This Returns & Refunds Policy explains our approach to change-of-mind returns, exchanges, faulty products and refunds.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

1. CHANGE-OF-MIND RETURNS

If you change your mind about a purchase, Distinctive may offer a return for an exchange or store credit, subject to the conditions below.

Unless otherwise stated, change-of-mind returns must be requested within [14 days] of receiving your order.

To be eligible:

The item must be unworn.
The item must be unused.
The item must be unwashed.
The item must be in its original condition.
Original tags must remain attached where applicable.
The item must not have been damaged, altered or otherwise modified.

We reserve the right to refuse a change-of-mind return where these conditions are not met.

2. EXCHANGES

Where available, we may offer an exchange for another size or product of equal value.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer store credit or another appropriate option.

Customers are generally responsible for return shipping costs associated with change-of-mind exchanges unless otherwise stated.

3. CHANGE-OF-MIND REFUNDS

Change-of-mind purchases are generally not eligible for a cash refund unless otherwise required by law.

Where approved, we may provide store credit or an exchange.

Any approved refund will generally be issued using the original payment method.

4. SALE ITEMS & DISCOUNTED PRODUCTS

Sale and discounted products may be subject to additional return conditions, which will be communicated at the time of purchase.

Unless otherwise stated, sale items remain covered by applicable Australian Consumer Law consumer guarantees.

A product cannot be labelled "no refunds" or "no returns" in a way that removes rights that cannot legally be excluded.

5. FINAL SALE ITEMS

Products specifically identified as final sale may not be eligible for change-of-mind returns or exchanges.

This does not affect your rights under the Australian Consumer Law if the product is faulty, unsafe, not fit for purpose or otherwise fails to meet applicable consumer guarantees.

6. FAULTY OR DAMAGED PRODUCTS

If you believe your product is faulty, damaged or does not match its description, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs or videos showing the issue where appropriate.

We may ask you to return the product for inspection.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a:

Repair.
Replacement.
Refund.
Store credit.
Other appropriate remedy.

The remedy provided will depend on the nature and seriousness of the issue and the requirements of applicable law.

7. INCORRECT PRODUCTS

If you receive an incorrect product, size, colour or item that differs from what you ordered, please contact us as soon as possible.

We will work with you to arrange an appropriate resolution.

Where the error was caused by Distinctive, we will cover reasonable return and replacement shipping costs.

8. RETURN SHIPPING

For approved change-of-mind returns or exchanges, the customer may be responsible for return shipping costs.

Where a product is faulty, damaged, incorrect or otherwise requires a remedy under the Australian Consumer Law, Distinctive will cover reasonable costs associated with returning the product where required by law.

9. HOW TO REQUEST A RETURN

To request a return, contact us using the details below.

Please include:

Order number:
Name:
Product:
Reason for return:
Photos (if applicable):

Do not send products back without first contacting us unless we have provided instructions to do so.

10. CONDITION OF RETURNED PRODUCTS

Returned products must meet the applicable conditions outlined in this policy.

Products that have been worn, washed, damaged, altered or otherwise used may not be eligible for a change-of-mind return.

This does not affect your rights where the product has a fault covered by the Australian Consumer Law.

11. REFUND PROCESSING

Once an approved return has been received and assessed, we will process the applicable refund or other remedy.

Refunds will generally be made to the original payment method.

The time it takes for funds to appear in your account may depend on your bank or payment provider.

12. STORE CREDIT

Where store credit is provided, the credit may be used towards future Distinctive purchases subject to any applicable conditions communicated when the credit is issued.

Store credit is not transferable for cash unless required by law.

13. AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet these guarantees, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this Returns & Refunds Policy is intended to remove or limit those rights.

14. CONTACT US

For all return, exchange or refund enquiries, please contact us.

Distinctive
Australia

Website: [distinctiveau.store]
Email: [distinctiveau@gmail.com]